Upgrade your interactions and deliver better experiences
Boost sales and exceed your customers’ expectations with a contact center add-on for GoTo Connect.
Customer expectations are rising. A contact center can help you keep up.
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Streamline customer experiences
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Unlock new insights
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Speed up sales and support
Meet customers on their favorite channels
Contact Center makes connecting with customers easy. Switch seamlessly between voice, video, chat, SMS and social for smoother, more productive interactions.
Get better insights with data and analytics
See call analytics and data in customized agent-specific or team-specific dashboards, with stats like total talk time, wait time and calls by outcome. Spot trends in the data and find new ways for your team improve.
Boost sales and support productivity
Route calls to the right staff members with intelligent call routing. Give agents real-time feedback, and speed up calling with outbound dialer and pre-recorded voicemails. Boost sales team performance and help your support team be more efficient.
Setup in 1 day and make IT easy
Contact Center integrates into GoTo Connect in minutes. Manage all phone system and contact center settings in a single unified admin portal – no additional IT resources needed.
Everything you already love about GoTo
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Reliability
Count on our 99.996% uptimes and 11 global data centers for fast, reliable performance. -
Security
256-bit encryption and enterprise-grade security features keep your data safe. -
Service
We’re on call 24/7 to assist and keep you up and running.
Frequently asked questions
Ready to boost customer
engagement?
Streamline your customer interaction tools today with a VoIP
contact center add-on for GoTo Connect.