Glossary
Navigating through all of the technical terms associated with Hosted VoIP can be confusing. No problem, we’ve got you covered.
This VoIP glossary will help you navigate through the jungle of VoIP terms—whether you’re researching or managing your phone system.
A
C
- Contact Center as a Service (CCaaS)
- Call Center Transcription
- Call Disposition
- Cable Internet
- Call Analytics
- Call Center
- Call Hunting
- Call Logs
- Call Monitoring
- Call Queue
- Call Recording
- Call Reports
- CAT5 / CAT5e / CAT6
- CDR
- Centrex
- CLEC
- Client
- Cloud
- Cloud Communications
- Cloud PBX
- CO
- Codec
- Conference Bridge
- Conferencing
- Contact Center
- Corporate Directory on Phone
- CPE
- CRM
- CSR
- CTI
- Customer Engagement
- Custom Greetings
- Custom Hold Music
- Custom Messages
- Custom Schedules
D
E
I
J
K
L
M
P
R
S
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